Shipping

Shipping Policy

Thank you for choosing Clusters Popcorn! We take pride in handcrafting every batch with care and delivering it as fresh as possible. Please review our shipping policy below for information about order processing, shipping times, and delivery.

Order Processing

All orders are handcrafted in small batches to ensure the highest quality and freshness. Most orders are processed within 1–3 business days after your order is placed. Orders received on weekends or holidays will begin processing on the next business day. During holidays, promotions, or other peak periods, processing times may be extended.

Shipping Methods

We offer a variety of shipping options during checkout to meet your needs. Delivery times vary depending on the shipping method selected and your destination. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Rates

Shipping charges are calculated at checkout based on your order, shipping destination, and selected delivery method. From time to time, Clusters Popcorn may offer free shipping promotions or special shipping discounts, which will be clearly noted on our website.

Delivery Areas

Clusters Popcorn currently ships to addresses within the United States. At this time, we do not offer international shipping. If additional shipping destinations become available, this policy will be updated accordingly.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and carrier information. You can use this information to monitor your package throughout its journey until delivery.

Shipping Delays

While we strive to process and deliver every order as quickly as possible, shipping delays may occasionally occur due to severe weather, carrier disruptions, holidays, or high order volumes. We appreciate your patience and understanding should unexpected delays arise.

Incorrect Shipping Information

Please review your shipping address carefully before submitting your order. Clusters Popcorn is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout. Additional shipping charges may apply if a package must be reshipped.

Damaged or Lost Shipments

If your order arrives damaged or appears to have been lost during transit, please contact our customer service team within 48 hours of the recorded delivery date. Be prepared to provide your order number and, if applicable, photographs of the damaged package or products so we can assist you promptly.

Warm Weather Shipping

Some chocolate-coated or temperature-sensitive products may require special handling during warmer months. To help preserve product quality, we may delay shipment, use insulated packaging, or include cooling materials when necessary. These measures help ensure your order arrives in the best possible condition.

Holiday Shipping

During major holidays and peak shopping seasons, order processing and delivery times may be longer than usual. We recommend placing holiday orders early to help ensure timely delivery.

Changes to This Policy

Clusters Popcorn reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.

Contact Us

If you have any questions about our Shipping Policy or need assistance with an existing order, please don't hesitate to contact our customer service team. We're always happy to help and will do our best to ensure you have a great Clusters Popcorn experience.

The shipping information provided above is intended as a general policy. Actual shipping times and services may vary depending on product availability, destination, weather conditions, and shipping carrier operations.