Returns

Return Policy

We want you to love every purchase from Clusters Popcorn. If you're not completely satisfied with your order, we're here to help. Please review our Return Policy below for information about returns, exchanges, and refunds.

Food Product Returns

Because our products are perishable food items, we are unable to accept returns of opened or consumed popcorn for food safety reasons. However, if your order arrives damaged, incorrect, or does not meet our quality standards, please contact us so we can make it right.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect order, please notify us within 48 hours of delivery. To help us resolve the issue quickly, please provide your order number along with photos of the product and packaging. Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Order Cancellations

Orders may be canceled if they have not yet entered production or shipped. Because our popcorn is handcrafted to order, we begin preparing orders shortly after they are placed. Once production has started, cancellation requests may no longer be possible.

Refunds

If your refund request is approved, the refund will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Exchanges

We do not offer exchanges for food products. If you receive an incorrect or damaged item, we will work with you to replace the affected product whenever possible.

Gift Orders

If you received Clusters Popcorn as a gift and experienced an issue with your order, please contact our customer service team. We'll be happy to review the situation and determine the best solution.

Shipping Charges

Shipping fees are generally non-refundable unless the return or replacement is the result of an error on our part, such as shipping the wrong item or a product that arrived damaged.

Non-Returnable Items

The following items are not eligible for return:

• Opened or partially consumed food products
• Products damaged due to improper storage after delivery
• Orders delivered to an incorrect address provided by the customer
• Clearance, promotional, or final sale items (unless damaged or defective)

Lost Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, contact our customer service team and we'll do our best to help investigate the issue.

Quality Guarantee

If you need assistance with an order, please have the following information ready before contacting us:

• Order number
• Full name used on the order
• Email address
• Description of the issue
• Photos of the product and packaging (if applicable)

Providing this information will help us process your request as quickly as possible.

Contact Us

If you have any questions about our Return Policy or need assistance with a recent purchase, our customer service team is here to help.

Email: [email protected]

Phone: 610-849-2576

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST

This Return Policy is intended to provide general guidelines for purchases made through Clusters Popcorn. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page and become effective immediately.